Payment methods at www.cosmeclinik.com

When placing an order with COSMECLINIK, you can choose between several payment methods to make the purchase process as easy as possible. Below, you will find all the details so that you can choose the method that best suits you (credit card payment, bank transfer or PayPal).

Keep in mind that orders placed on our website are processed in a very secure manner.

Payment by Credit Card

For payment by credit card, we use V.me by VISA, a digital wallet that makes payments through our website safe and simple for buyers.

Once you have chosen the products you want and placed them in your shopping cart, choose the option "Pay with your card" and click on "Checkout" button to be redirected to the payment website and proceed with secure payment by credit card.

Fill in your credit card information on the V.me by VISA website to complete your purchase.

Also, in “My Account” section, you can check that your order has been processed successfully. In your order you will be given the option to pay for it or cancel. If you have successfully completed the order and viewed the previous message, do not pay for the order again. On the other hand, if you do not wish to place the order, you should cancel it before it is verified. Once verified, you will have to use the cancellation process explained in "Return policies".

If you have any questions about the purchase process, you can email us at cosmeclinik@cosmeclinik.com or contact us by phone at +34 91 310 47 71. Our customer service opening hours are Monday to Thursday from 8:00 a.m. to 4:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m.

Payment by Bank Transfer

A bank transfer will be made for the total amount of the order.

When requesting the payment by bank wire method, all the information required to make the transfer will be provided.

It is extremely important that in the REMITENTE (“Send”) or ORDENANTE (“Place Order”) field you provide the following information:

Order number – Your name and surname(s).

For example: x67485yui – José Martín.

Once the order is placed, you will have three working days to make the bank transfer. The order will not be considered complete until the transfer is confirmed. Delivery times are counted from confirmation of payment. Please bear in mind that payments made by bank transfer may take 1 to 3 days longer.

In case of cancellation of an order already paid by bank transfer, the customer must indicate the account number where the reimbursement is to be deposited.

The refund will be made within seven working days from the cancellation request.

It is extremely important that in the REMITENTE (“Send”) or ORDENANTE (“Place Order”) field you provide the following information:

Order number – Your name and surname(s).

x67485yui – José Martín.

Notifications of transfers and order cancellations should be made to cosmeclinik@cosmeclinik.com.

NOTE: Orders already processed or served cannot be cancelled and must be returned via the return process. Orders can be cancelled if they have not been processed or served yet. You may cancel any order before 12:00 p.m. on the day it is processed.

 

Payment by PayPal

PayPal is a secure payment processing service that allows you to make purchases online. On our website, you can use PayPal to pay by credit card (Visa, MasterCard, Discover, American Express), debit card or E-check (i.e. using your usual bank account).

How to pay by PayPal

To make a payment using this method you do not need you have a PayPal account before placing an order on our website. The process is as follows:

On the My Cart page, press “Click here” to pay with PayPal Express Checkout after reviewing your products. You will be automatically redirected to PayPal’s website.

If you have a PayPal account, log in and make your payment.

If you do not have a PayPal account and do not want to create one, select the option “NO DISPONE DE UNA CUENTA EN PAYPAL” (I DON’T HAVE A PAYPAL ACCOUNT) – “Pay with debit or credit card”.

Once the PayPal payment is made, you will receive a confirmation email from PayPal.

NOTE: In the PayPal confirmation email, COSMECLINIK will be the beneficiary of the payment for your order.

Advantages of paying with PayPal:

- You can track the status of your payment through your PayPal account.

- You do not have to use your credit card online; you can choose to make a transfer directly from your bank account.

- If you choose to use your credit card through PayPal, COSMECLINIK will not have access to your credit card number which reduces the risk of unauthorized use.


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