HOW THE LOYALTY SYSTEM WORKS
We created loyalty points to reward our customers for placing their trust in us.
The Points system is not available for customers who make their purchases in the professional area. Points for purchases are added automatically in the professional area, but cannot be used, so they are removed regularly from your account.
The Points system is set up as follows:
For each € 10 of purchases you get 1 point. If your purchase is between € 10 and € 19.99, you will get 1 point, from € 20 to € 29.99 you will get 2 points and so on.
Points are earned according to the product purchase price. Shipping costs are not included for the purpose of earning points.
COSMECLINIK CLUB FAQS
How can I redeem my Points?
First, log in so that the page knows that it is you and uploads your accumulated Points. Then select the products you want and go to your cart, where you can select the amount of Points you want to spend.
Can I use my Points for shipping costs?
Yes, the discount is made on the total amount of the purchase.
Can I redeem my Points for products on offer at that time?
Yes, you can use your discount for any of the products COSMECLINIK offers on its website.
Can I send my Points to a friend or another account?
No, the Points are yours and are not transferable.
How long do I have to redeem my Points?
Your Points will expire if your account is inactive for more than 12 months.
Can I keep my Points if I return my order?
Points will be deducted when an item is returned. If you have already spent the Points from the item you returned, the value of the Points will be deducted from the price of the item you returned.
What happens to my Points if I make an exchange?
The difference in Points will be subtracted or added to your account, depending on the exchange. So if your exchange is for a more expensive product, Points will be added. If your exchange is for a cheaper product, your Points will be reduced.
Other important information to keep in mind
- Points are lost if the associated customer account is deregistered.
- In case of fraudulent or malicious use of the Points system, we reserve the right not to reward purchases.
- COSMECLINIK may cancel the Points system whenever it deems it appropriate without prior notice. In this event, Points previously generated by the system are not lost.
Ratio of points: € 10 = 1 point.
1 point = € 0.30.
Period of validity: 365 days.
Points are awarded when the order has been delivered.
When the order is cancelled or the Points obtained in that order are returned, they are cancelled as well.
Points are non-transferable.
The Points system is not valid for customers who access the site through the Private Area.